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Palo Santo Consulting
HR Advisory Services
cohorts / Overview AI for HR Total Rewards Org Design People Analytics SWP Train-the-Trainer
cohorts / train-the-trainer

Build capability
from within.

A ten-module Train-the-Trainer series that equips your HR team to deliver professional, ready-to-run workshops in-house — consistently, and at scale.

See the ten modules → Talk to us
01 / What’s in every module

Everything needed to deliver, in every module.

Each of the ten modules is a complete teaching kit — no preparation from scratch, and no external trainer required.

01

Trainer Manual

A full facilitation guide — the content, the pedagogy and a minute-by-minute run sheet.

02

Participant Handbook

A workbook and take-home reference for everyone in the room.

03

Slide Deck

A polished, presentation-ready deck that follows the session exactly.

04

Asset Pack

Checklists, exercises, scenario cards, feedback forms and a completion certificate.

02 / The ten modules

What each covers. What participants take away.

01

AI for the Everyday Employee

Practical, confident, responsible use of everyday AI tools.

What it covers

  • What AI tools can and cannot do, in plain language
  • A simple, repeatable approach to writing good prompts
  • Clear ground rules for using AI safely and responsibly at work
  • Hands-on practice with everyday work tasks

Key takeaways

  • Confidence to use AI tools productively in daily work
  • A clear sense of what to do — and what to avoid — with AI
02

POSH & Safe Workplaces

A compliant, sensitively delivered session on preventing harassment.

What it covers

  • What constitutes workplace harassment, with clear examples
  • Rights, responsibilities and the role of the Internal Committee
  • How to report, and what to expect from the process
  • Building a culture of everyday respect

Key takeaways

  • Clarity on rights, responsibilities and the reporting process
  • A shared, organisation-wide standard of respect
03

Mental Health & Psychological Safety

Recognising, supporting and signposting — with care, not diagnosis.

What it covers

  • How to recognise when a colleague may be struggling
  • Responding with care, and the limits of a non-clinical role
  • Building teams where people feel safe to speak up
  • Where and how to signpost professional support

Key takeaways

  • The confidence to notice, support and signpost appropriately
  • A more open, psychologically safe team environment
04

First-Time Managers

The shift from doing the work to leading the people who do it.

What it covers

  • The mindset change from individual contributor to manager
  • Delegating, setting expectations and following up
  • Holding regular one-to-ones that actually help
  • Common first-time-manager pitfalls, and how to avoid them

Key takeaways

  • A practical foundation for the hardest career transition
  • Fewer avoidable early mistakes, and steadier teams
05

Difficult Conversations & Feedback

Saying the hard thing well — with clarity and care.

What it covers

  • Preparing for the conversations people most avoid
  • A reliable structure for giving feedback that is heard
  • Staying calm and constructive when emotions rise
  • Following up so feedback leads to change

Key takeaways

  • A dependable structure for difficult conversations
  • Feedback that is acted on, not resented
06

Workplace Communication & Etiquette

Clear, considerate, professional communication everywhere.

What it covers

  • Writing clear, professional email and messages
  • Meeting etiquette — in person and online
  • Listening well and communicating with respect
  • Adapting tone and channel to the audience

Key takeaways

  • Sharper, more professional everyday communication
  • Less friction, fewer misunderstandings, time saved
07

Time Management & Productivity

Focus and prioritisation grounded in evidence, not hustle.

What it covers

  • Prioritising the work that genuinely matters
  • Managing attention, focus and distraction
  • Realistic planning and protecting deep work
  • Sustainable productivity that avoids burnout

Key takeaways

  • A personal system for managing workload and attention
  • Greater focus, sustainably — without the hustle myth
08

Customer Service Excellence

Turning everyday service — and complaints — into loyalty.

What it covers

  • What great service feels like from the customer’s side
  • A reliable framework for handling complaints
  • De-escalating difficult moments with composure
  • Protecting staff wellbeing while serving well

Key takeaways

  • The skills to turn complaints into loyalty
  • Confidence and composure in difficult interactions
09

Diversity, Inclusion & Belonging

Practical, even-handed everyday inclusion — not politics.

What it covers

  • The difference between diversity, inclusion and belonging
  • Everyday inclusive behaviours anyone can practise
  • Understanding unconscious bias without blame
  • Building belonging across diverse, multicultural teams

Key takeaways

  • Concrete inclusive habits that can be applied immediately
  • A more genuine sense of belonging across the organisation
10

Resilience, Stress & Change

Genuine skills for pressure and change — never ‘just toughen up’.

What it covers

  • Understanding stress: useful pressure versus harmful overload
  • Practical tools — the circle of control, reframing, recovery
  • Navigating change, and why a dip is a normal part of it
  • Asking for help as a strength, and where to find support

Key takeaways

  • A personal toolkit for managing stress and change
  • An honest, healthy view of resilience and where support sits
03 / The outcome

The outcome for the organisation.

Consistent, high-quality development, delivered on your own timeline — strengthening skills, deepening engagement, and signalling a genuine investment in people that strengthens morale and retention.

“A culture of learning, owned in-house and built to scale with the business.”
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To discuss the programme or request further detail, get in touch.

Call  +91 99000 07586
Email  info@palosantoconsulting.com
Web  www.palosantoconsulting.com