Refund & Cancellation

Last updated: 2 August 2026

This policy explains refunds and cancellations for products and services offered by Palo Santo Consulting Private Limited.

1. Digital products

Refunds: As these are digital products delivered instantly, sales are final once the download has been accessed. If you experience a delivery or access issue, email support@palosantoconsulting.com within 7 days and we will resolve it or issue a full refund.

2. Cohort programmes & training

For paid cohorts and training programmes, cancellations requested at least 7 days before the start date are eligible for a full refund less any non-recoverable fees. Cancellations after that point, or once a programme has begun, are non-refundable, though a one-time transfer to a later cohort may be offered at our discretion.

3. Consulting & advisory services

Fees for advisory engagements are governed by the individual statement of work or agreement signed with the client. Where no such agreement specifies otherwise, refunds are not available for work already performed.

4. How refunds are issued

Approved refunds are made to the original payment method via Razorpay, typically within 5–7 business days. To request a refund, email support@palosantoconsulting.com with your order details.